Payment policy
This Payment Policy (the "Policy") governs all payment-related transactions between impetusys("we", "our", "us") and users ("you", "customer") of the official impetusys women's clothing independent website (the "Website"). By placing an order or making a payment on the Website, you acknowledge that you have read, understood, and agreed to comply with the terms of this Policy, as well as our Terms of Service, Privacy Policy, and Return & Refund Policy. We are committed to ensuring secure, transparent, and compliant payment processes to protect the legitimate rights and interests of both parties.
1. Acceptable Payment Methods
To provide a convenient and secure checkout experience, we support the following trusted and compliant payment methods, all of which meet international e-commerce payment security standards:
These platforms adopt end-to-end encryption technology to keep your financial information confidential; you will be redirected to the official platform of the digital wallet to complete the payment without entering sensitive information directly on our Website.
Regional Payment Options: Depending on your region, localized payment methods (such as regional e-wallets or online bank transfers) may be available, which will be displayed automatically during checkout if applicable.
We reserve the right to add or remove payment methods based on operational needs, and will notify you of major changes through prominent notifications on the Website or order confirmation emails.
2. Payment Security Guarantee
Protecting your payment information and transaction security is our top priority. We have implemented a multi-layered security protection system to prevent unauthorized access, use, or disclosure of your financial data:
Encrypted Transmission: All payment data transmitted between your browser and our server is encrypted using Secure Sockets Layer (SSL) technology, ensuring that the data cannot be intercepted or tampered with during transmission.
Third-Party Payment Processing: We do not store full credit card numbers, CVV codes, or other sensitive payment details on our servers. All payments are processed by professional third-party payment processors that hold PCI DSS certification, which strictly abide by international payment security regulations.
Fraud Detection Mechanism: We use advanced fraud risk assessment tools to monitor transaction behavior in real time. For transactions suspected of fraud (such as unusual payment locations, abnormal order amounts, or mismatched billing/shipping addresses), we may temporarily suspend the transaction and verify your identity through email to ensure the security of the payment.
You are also obligated to protect your payment account credentials (such as digital wallet passwords, card PINs). We shall not be liable for any losses caused by the leakage of your payment credentials due to your own negligence.
3. Refund Rules
Refunds will be processed in accordance with our Return & Refund Policy, and the specific rules are as follows:
Refund Eligibility: Refunds apply to eligible scenarios such as product quality defects, wrong shipments, order cancellations approved by us, or other situations specified in the Return & Refund Policy. Non-refundable items (such as intimate apparel without quality issues, final sale products) are not covered by refund provisions.
Refund Method: All refunds will be returned to the original payment method used for the order; we do not support refund transfers to third-party accounts or alternative payment methods.
Processing Time: After your return is inspected and approved, we will initiate the refund process within 7 business days. The time for the refund to arrive in your account depends on the processing cycle of your payment provider, usually 3-14 business days. You can check the refund status through your payment account or contact our customer service for confirmation.
Refund Amount: For quality-related issues, the full product price and reasonable return shipping fees (subject to valid shipping receipts) will be refunded; for non-quality reasons (such as change of mind), the full product price will be refunded, but the original shipping fee will not be refunded, and the return shipping fee shall be borne by you. Third-party fees (such as currency conversion fees, bank international transaction fees) incurred during payment are non-refundable.
4. Overdue Payment & Failed Payment Handling
4.1 Failed Payment
Common reasons for payment failure include insufficient account balance, expired credit card, incorrect billing address, restricted international transactions by the bank, or system errors of the payment processor. If your payment fails, you will receive an immediate notification at checkout. You can solve the problem by the following methods:
Verify the accuracy of payment information (such as confirming that the billing address matches the registered address of the card).
Contact your bank or payment provider to confirm whether the account is normal, and unlock international transaction permissions if necessary.
Choose an alternative payment method supported by the Website.
If the problem persists, please contact our customer service via email (info@impetusys.com) with your order number and payment failure prompt for assistance.
4.2 Overdue Payment
After placing an order, you need to complete the payment within the time limit specified by the Website (usually 24 hours). If the payment is not completed within the time limit, the system will automatically cancel the order to release the inventory, and we will not reserve the corresponding products for you. For orders that have been confirmed but have overdue unpaid fees due to special reasons, we will notify you via email twice (at intervals of 24 hours) to remind you of the payment. If the payment is still not completed within 72 hours after the first reminder, we have the right to terminate the order and record the relevant information to avoid potential transaction risks.
For malicious payment evasion, repeated overdue payments, or fraudulent payment behaviors, we reserve the right to suspend your account usage rights, restrict your future purchases on the Website, and pursue corresponding responsibilities in accordance with applicable laws if necessary.
Brand: impetusys
Website: https://www.impetusys.com/
Customer Service Email: info@impetusys.com
Website Operator and Legal Business Name:
Jilin Qingxingji Trading Co., Ltd.
Registered Office:
Unit 1, 17th Floor, Apartment 51, Building 20, Zhonghuan Binjiang Garden, Fengman District, Jilin City
impetusys
Company Return and Exchange Address：
350 San Lorenzo Ave Suite 2130, Coral Gables, FL 33146
We look forward to hearing from you!